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BL2Store can accept orders only with delivery within the territory of the Italian state and the European Union.
For each order placed on www.bl2.it, BL2 S. r.l. delivery of the shipped material. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in production will be possible, after the issue of the same.
The shipping costs are charged to the Customer and are explicitly evident at the time of the order. The payment of the goods by the Customer will be made using the method chosen at the time of the order. No additional fees or fees are due to BL2Store .
The delivery of the ordered goods is intended to the dwelling floor up to a weight of 30Kg.
The goods travel with packaging made directly by the manufacturer or in cardboard boxes suitably closed with metal staples. In no case are other sealing materials used.
The delivery times of the ordered goods are purely indicative and are published in the appropriate table under "indicative delivery times"; the same may be subject to changes due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority. The standard delivery, unless otherwise agreed in writing between the parties, will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, everyday, not holidays, from Monday to Friday.
No responsibility can be attributed to BL2Store in case of delay in the fulfillment of the order or in the delivery of the ordered goods.
At the time of delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated on the invoice;
- that the packaging is intact, not damaged, not wet or, in any case, altered; < /p>
- that no closing materials other than metal staples have been used.
Any external damage or mismatch in the number of packages or indications, must be immediately reported to the courier making the delivery, affixing the words "withdrawal with reserve" on the appropriate accompanied document and confirmed, within 8 days by registered mail with return receipt to the courier, whose address is spelled out on the accompanying document. In the specific case of damaged package write "withdrawal with reserve because the package is damaged". It is also required to open an anomaly practice at BL2Store, filling in what is present under the button in the"Order Status"area.
Once the courier's document has been signed, the Customer will not be able to make any dispute about the external characteristics of what is held.
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any damage or hidden anomalies should be reported in writing by registered mail with return receipt to the courier whose address is spelled out on the accompanying document.
It is also required to open an anomaly practice at BL2Store, filling in what is present under the button in the "Order Status"area.
Any report beyond the sudden terms will not be taken into account. For each statement, the Customer assumes full responsibility for what is stated.
1. Delivery by express courier
In the case of delivery by express courier is included the delivery service to the floor of the house for products weighing less than 30Kg.
The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, everyday, not holidays, from Monday to Friday.
The courier makes the first delivery without prior notice. In case of absence of the Customer, the courier leaves a notice and retries the delivery in the following 24 hours; in case of further absence, notice is left again and the Customer is contacted by the courier for the third attempt. If this is also not successful, the Customer will be contacted by BL2Store with which he will define the details of the delivery. If the fourth attempt does not succeed, the goods will be returned to BL2Store, resulting in cancellation of the order and nothing will be due to the Customer.
2. Delivery by appointment
In the case of delivery by appointment, the Customer is contacted by telephone by the courier to fix the delivery date and the time slot (morning or afternoon).
The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, everyday, not holidays, from Monday to Friday.
Delivery must necessarily take place within 3 working days from the date of telephone contact.
For this type of delivery, an additional contribution of 3.5 Euros is applied to the cost of delivery by express courier, clearly highlighted when choosing the shipping method.
3. Collection in Storage with GLS
The service allows the recipient to collect the shipment at the nearest GLS Location. It is available from Monday to Friday from 8.30 to 13.00 and from 14.30 to 18.30. In addition DepotPickupService expects that the goods can also be picked up on Saturday morning, from 8.30 to 12.00.
4. Delivery within 10 a.m.
Delivery within 10.00 a.m. is made by express courier. The delivery service to the floor is included and can be requested for products weighing less than 30kg. The service is available in over 800 Italian municipalities. Delivery will take place within 10.00 am of the working day following the order fulfillment. For this type of delivery, an additional contribution is applied to the cost of delivery by express courier, clearly highlighted when choosing the shipping method. In case of absence, a notice is left and the delivery is retried in the following 24 hours; in case of further absence, a notice is left again and the Customer is contacted by phone for the third delivery attempt. If this is also not successful, the Customer will be contacted by our Care Team to define the details of the delivery.
5. Delivery within 12 hours
Delivery within 12.00 is made by express courier. The delivery service to the floor is included and can be requested for products weighing less than 30kg. The service is available in over 1100 Italian municipalities. Delivery will take place within 12.00 hours of the working day following the order fulfillment. For this type of delivery, an additional contribution is applied to the cost of delivery by express courier, clearly highlighted when choosing the shipping method. In case of absence, a notice is left and the delivery is retried in the following 24 hours; in case of further absence, a notice is left again and the Customer is contacted by phone for the third delivery attempt. If this is also not successful, the Customer will be contacted by our Care Team to define the details of the delivery.
6. Delivery and installation
The service provides delivery according to the methods "by express courier ".
Installation is carried out exclusively for products purchased on www.bl2.it at the same time as the installation service.
Installation takes place after delivery and by appointment agreed with the Customer.
Customer Service & amp; telephone orders:
Milan - tel. 02.871.862.94 Mon-Fri 10-13/15-18
Rome - tel. 06.929.561.03 Mon-Fri 110-13 /15-18
Headquarters - tel. 0481.2530890 Mon-Fri 10-13/15-18