BL2Store can accept orders only with delivery in the territory of the Italian state and of the European Union.

For every order placed on www.bl2.it, BL2 S.l.r. issue an invoice of the material sent. For the issuance of the invoice, the information provided by the Customer at the time of the order shall prevail. No change in the invoice will be possible after the issuance of the same.

Shipping costs are charged to the customer and are explicitly highlighted at the time the order is placed. The payment of the goods by the Customer will take place using the method chosen when ordering. No additional fees or fees are due to BL2Store.

The delivery of the ordered goods is intended to the housing floor up to a weight of 30Kg.

The goods travel with packaging made directly from the manufacturer or in cardboard boxes properly closed with metal staples. In no case are other closing materials used.

The delivery times of the ordered goods are purely indicative and are published in the appropriate table under the heading "indicative delivery times"; they may be subject to change due to force majeure or due to traffic conditions and traffic in general or by the Authority. The standard delivery, unless otherwise agreed in writing between the parties, will take place during the following hours: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.

No responsibility can be attributed to BL2Store in case of delay in the order or delivery of the ordered goods.

At the time of delivery of the goods by the courier, the customer is required to check:


- that the number of packages delivered corresponds to that indicated on the invoice;
- that the packaging is intact, undamaged, wet or otherwise altered;
- that no closing materials other than metal staples have been used.

Any external damage or non-correspondence of the number of packages or indications must be immediately notified to the courier who delivers the goods, with the words "withdrawal with reserve" on the appropriate accompanying document and confirmed within 8 days by registered mail with receipt of return to the courier, whose address is explained on the accompanying document. In the specific case of damaged package write "withdrawal with reserve because the package is damaged". It is also required to open an anomaly file at BL2Store, filling in the form under the button in the "Order Status" area.


Once the courier's document has been signed, the Customer can not make any objection regarding the external characteristics of the goods delivered.
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any damage or hidden anomalies must be reported in writing by registered mail with return receipt to the courier whose address is explained on the accompanying document.

It is also required to open an anomaly file at BL2Store, filling in the form under the button in the "Order Status" area.
Any notification beyond the aforesaid terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what has been declared.

  

1. Delivery by express courier
In the case of delivery by express courier, the delivery service to the housing floor is included for products weighing less than 30kg.
The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and tries the delivery within the following 24 hours; in case of further absence, a warning is left again and the customer is contacted by the courier for the third attempt. If this also fails, the Customer will be contacted by BL2Store with whom he will define the details of the delivery. If the fourth attempt is not successful, the goods will be returned to BL2Store, with consequent cancellation of the order and nothing will be due to the Customer.

  

2. Delivery by appointment
In case of delivery by appointment, the customer is contacted by telephone by the courier to fix the delivery date and time slot (morning or afternoon).
The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
The delivery must necessarily take place within 3 working days from the date of the telephone contact.
For this type of delivery an additional contribution of 3.5 euros is applied to the cost of delivery by express courier, clearly shown at the time of choice of shipping method.

  

Choosing this option, the customer can pick up the product, at no additional cost, at one of more than 1400 TNT Points in Italy. In case of payment on delivery, TNT Points are authorized to receive only cash or cashier's check made out to TNT Global Express Spa for a maximum amount of € 500.00. It is not possible to pay by POS (Bancomat or Credit Card). The service provides for the collection of parcels up to 10 kg in weight (maximum dimensions 30x30x40 cm) and a storage for a maximum of 3 working days. To check the availability of the material to be collected, the Customer can contact the TNT Customer Service at 803.868.4. Delivery before 10 am Delivery by 10 am is by express courier. The floor delivery service is included and can be requested for products weighing less than 30kg. The service is available in over 800 Italian municipalities. The delivery will take place before 10.00 am on the working day following the order fulfillment. For this type of delivery an additional contribution is applied to the cost of delivery by express courier, clearly shown at the time of choice of shipping method. In case of absence, a warning is left and the delivery is retried within the following 24 hours; in case of further absence, a warning is left again and the customer is contacted by telephone for the third delivery attempt. If this also fails, the Customer will be contacted by our Care Team to define the details of the delivery.5. Delivery before 12 noon Delivery by 12.00 is done by express courier. The floor delivery service is included and can be requested for products weighing less than 30kg. The service is available in over 1100 Italian municipalities. The delivery will take place before 12.00 am on the working day following the order fulfillment. For this type of delivery an additional contribution is applied to the cost of delivery by express courier, clearly shown at the time of choice of shipping method. In case of absence, a warning is left and the delivery is retried within the following 24 hours; in case of further absence, a warning is left again and the customer is contacted by telephone for the third delivery attempt. If this also fails, the Customer will be contacted by our Care Team to define the details of the delivery.6. Delivery and installationThe service foresees the delivery according to the "express courier" methods. The installation is carried out only for products purchased on www.bl2.it simultaneously with the installation service. 

 

Customer service & telephone orders:

Milan - Tel. 02 303.123.611 Mon-Fri 10-13/15-18 
Rome -   Tel. 06.929.561.03 Mon-Fri 110-13/15-18 
Office -    Tel. 0481.2530890 Mon-Fri 10-13/15-18