Right of Withdrawal

Right of Withdrawal

Under Articles 52 et seq. of the Consumer Code, if you are a Consumer (i.e., a natural person who purchases goods for purposes unrelated to their professional activity or does not provide a VAT number at the time of order), you have the right to withdraw from the purchase contract. In any case, you may exercise the right of withdrawal without any penalty and without being obliged to specify the reasons.

This right must be exercised within 14 (fourteen) days starting from:

a) in the case of Service provision, from the date of contract conclusion;

b) in the case of Product sales, from the day you or a third party, other than the carrier and designated by you, takes physical possession of the Products;

c) in the case of multiple Products ordered in a single order and delivered separately, from the day you or a third party, other than the carrier and designated by you, takes physical possession of the last delivered Product;

d) in the case of delivery of a Product consisting of multiple lots or pieces, from the day you or a third party, other than the carrier and designated by you, takes physical possession of the last lot or piece;

e) in the case of contracts for the periodic delivery of Products over a specified period, from the day you or a third party, other than the carrier and designated by you, takes physical possession of the first Product;

f) in the case of digital content not supplied on a physical medium, from the date of contract conclusion.

To exercise the right of withdrawal, you must send us a communication with your explicit and unambiguous declaration of withdrawal, or alternatively use the form provided at the end of this document, to be sent:

by mail to:

BL2 S.r.l.

Via dei Leoni, 7

34170 Gorizia (GO)

or

via certified email to bl2@pec.it

or

via regular email to orders@bl2.it

or

via fax to +39 0481 1990110.

Once you have exercised the right of withdrawal, you must return the delivered Product within 14 (fourteen) days from the date you notified us of your decision to withdraw.

For the purpose of meeting the deadline, the Product will be considered returned when handed over to the accepting postal service/courier.

Products you wish to return must be shipped to the same address above:

BL2 S.r.l.

Via dei Leoni, 7

34170 Gorizia (GO)

The direct costs of returning the Product shall be borne by you.

The Product must be returned in its original packaging and in perfectly clean condition. The substantial integrity of the returned product is an essential condition for exercising the right of withdrawal. We do not accept damaged returns, but products kept in normal storage conditions and/or handled with reasonable care. Similarly, we will not accept Products damaged by detergents/additives for screen cleaning, etc., or Products damaged by you due to mishandling.

Please include a copy of the delivery document you received inside the packaging box.

The risks of transport for returning the Products are entirely your responsibility, as are the costs necessary for returning the Products subject to withdrawal.

Subject to the above, we remind you that you are responsible for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Once we have verified the integrity of the returned Product and compliance with the other conditions mentioned above, we will refund the full amount paid for the Products subject to withdrawal within and no later than 14 (fourteen) days from the date of receipt of the Product, using the same payment method you used for the Order.

In any case, we may withhold the refund until we have received the returned Products or until you provide proof of having sent them.

Subject to the above, we remind you that we are not obliged to refund additional costs if you have expressly chosen a type of delivery other than the least expensive option we offer. In particular, we will not refund additional costs, which will remain your responsibility and must be paid by you, in the case of cash on delivery.

Please note that the right of withdrawal is excluded in the following cases:

• in the case of Service provision (e.g., installations, maintenance on Products, etc., where provided by us) after the Service has been fully performed, when execution has begun with your explicit consent, knowing that in such cases you lose the right of withdrawal following our full performance of the contract;

• in the case of Products or Services whose price depends on fluctuations in the financial market that we cannot control and that may occur during the withdrawal period;

• in the case of Products made to measure or clearly personalized;

• in the case of Products that are liable to deteriorate or expire rapidly;

• in the case of sealed Products that are not suitable for return for hygiene or health protection reasons and have been unsealed after delivery;

• in the case of Products that, after delivery, are by their nature inseparably mixed with other items;

• in the case where you have specifically requested a visit by us or our operators for urgent repair or maintenance work, where provided by us. If, during such a visit, we provide services other than those specifically requested by you or Products other than the spare parts necessary for carrying out the maintenance or repairs, the right of withdrawal applies to such additional Services or Products;

• in the case of sealed audio or video recordings or sealed computer software that have been unsealed after delivery;

• in the case of newspapers, periodicals, and magazines;

• in the case of digital content provided on a non-material medium where execution has begun with your explicit consent, knowing that in such cases you lose the right of withdrawal;

• in the case of purchases made with a VAT number.

These cases include, by way of example, all our Products that are personalized, limited edition, special or seasonal, Products intended for food use and already used, such as kitchen appliances, coffee machines, etc.

For a summary of your rights and practical instructions on how to exercise them, please refer to the end of these Terms, where you will find further information.

Finally, we remind you that exercising the right of withdrawal terminates the contract between us and you, except for the obligations of returning the Products and refunding as described above, and automatically terminates any related ancillary contracts.

15. Force Majeure

In case of force majeure, the execution of the Order will be suspended.

This suspension may last for a maximum period of 3 (three) months, after which the Order will be considered automatically canceled.

Force majeure includes, in addition to those normally considered, total or partial strikes, internal or external to our company, blockades of transport or supply for any reason, government or legal restrictions, computer or electrical failures, telecommunications blockades including networks and particularly the internet.

You may still inform us of your interest in maintaining the Order, in which case a new deadline will be set. If the force majeure event persists after this deadline, you will again be asked to confirm your intention to keep the purchase Order valid.